Refund policy

At Zûri Home, each piece is handcrafted with care by skilled artisans. Due to the handmade nature of our products, slight variations in colour, texture, or finish may occur and are considered part of the product’s unique character.

EXCHANGE ELIGIBILITY

We offer exchanges only if:

  • You receive an incorrect size, or

  • The product delivered does not match the description on our website.

Not Eligible for Return or Exchange

The following items are not eligible:

  • Handcrafted variations (natural differences in finish or colour)

  • Sale or discounted products

  • Customised orders

  • Bulk purchases (6 units or more)

RETURN CONDITIONS

Returned items must be:

  • Unused and unwashed

  • Undamaged

  • In original packaging and saleable condition

Items purchased as a set must be returned as a complete set.

Damaged Products

If you receive a damaged product, please email us at zurihomeindia@gmail.com within 24 hours of delivery, and return the item within 7 days.

IMPORTANT NOTES 

  • Orders cannot be cancelled once placed.

  • Orders cannot be cancelled due to delivery delays in transit.

  • Please ensure the correct shipping address and phone number are provided at checkout.

For any concerns, feel free to contact us at zurihomeindia@gmail.com.